Mail Boxes Etc
Bocas Del Toro
Getting your things to the Island on Time!
2018-10-01 - We are resuming our OUTGOING COURIER services !!
Effective October 1st, we have reached a new logistics agreement with
MBE Balboa (aka MBE Albrook, next to Albrook airport in Panama City)
March 21, 2018 - AUPSA and MINSA items will be DESTROYED!
As of today, it is official
ANY ITEMS FOR HUMAN OR ANIMAL CONSUMPTION SHIPPED THROUGH OUR SERVICE WILL BE FORFEITED !!
October 15, 2017 - PLEASE DO NOT USE OUR SERVICE TO
SHIP ITEMS FOR HUMAN OR ANIMAL CONSUMPTION !!!
This includes any foods, supplements, vitamins, medicines, as well as any
cosmetics, lotions, cremes, makeup, soaps, shampoos, body powders, deoderants,
More news ...
Frequently Asked Questions
Plans and Accounts
How can I get a document or small package here from the USA as quickly as possible?
The quickest, as well as the least expensive, way that
we know to get things from the USA to Bocas Del Toro is
to use our MBE EBox Logistics
We give you a personalized mailing address in Miami
where you have your items shipped, using any carrier of your
choosing (US Mail, UPS Ground, Fedex, etc).
Then, as if by magic, usually about a week later,
your packages show up in our office in Bocas Del
Toro where you can pick them up.
Can I use your service to buy things on ebay or the internet?
Our service is perfect for shopping on ebay, or at the
internet vendor of your choosing. Pay for the item as you
normally would, using your credit card or paypal, then
simply have the vendor ship the item to your custom
Miami address. It will come to Bocas Del Toro via our
MBE Ebox Logistics mailbox system.
How can I get a document or small package here from a country other than the USA?
Use the same address in Miami that you would use for
shipping things in the USA. Have the item sent to your
USA address in Miami, and it will come to Bocas Del Toro.
How much does it cost?
The basic price, for customers who do not open regular
monthly accounts, is $20/kg (about $9.00/lb),
with a minimum cost per pickup of $4 or $5, depending
on the weight and types of items picked up.
Generally speaking, the price for weight is prorated,
so, for a 1.1lb package, (1/2 kilogram), the price
When you have an item shipped to your miami address
you also agree to pay all customs fees, duties, and
taxes, as required by Panama Law for the items.
We don't make any profit on customs fees. We pay them
for you, and you pay us back when you pick up the item.
There is no customs on documents or items under
$100 in value. The typical customs costs are about
15% of the value of more expensive items.
Note that there may be
additional charges for
heavy or oversized items, and/or items that arrive in Miami that need
repackaging or need to be sent to some other address.
You can find out more about our regular monthly plans by
How long will it take?
Most packages arrive in Bocas about a week after they
arrive in Miami. Documents often arrive in 3 days, and
packages that go through customs usually take a few extra
We do not guarantee shipping times, so
please allow plenty of time for items,
especially important ones, to both get from your vendor
to Miami, and to Panama and Bocas Del Toro.
What forms of payment do you accept?
We prefer cash and/or checks drawn on the local bank, Banco National,
or direct Paypal payments.
How do I get started right away?
or on the "Sign Me Up"
menu item, to start
the process to get your own custom Miami mailing address.
There are no monthly fees or obligations to use the
service and you pay only for packages that actually
arrive in our office in Bocas Del Toro. Use it as
much, or as little, as you'd like.
How does it all work?
MBE (Mail Boxes Etc) is a fully owned division of UPS
(United Parcel Service), the worlds largest shipper.
UPS created another division, EBox Logistics, in Miami,
specifically to handle the demand for inexpensive and rapid
shipment of items to Latin America, including Central America,
and specifically, to Panama.
Virtually every day, a special UPS plane is loaded with packages
bound for Central America. It flies to Tocumen Airport in
Panama City each night where it is unloaded. A subdivision of
MBE, MBE Central America, has an office at Tocumen Airport,
and the next day they walk your package through customs, as needed,
then put it on a truck. MBE CA has two full time drivers and trucks
stationed in Panama City. The truck drivers take the packages
for Bocas to Allbrook airport (also in Panama City), and put them
on a plane to Bocas Del Toro.
Then, each day, a MBE Bocas employee goes to the Bocas airport
and picks up the packages. We process them into our office and
send you an email. When you are ready, you come to the office
and pick them up.
Are there restrictions on what I receive at MBE Bocas?
Yes, there are restictions on what you can ship via the
MBE Ebox Logistics system.
Some things are obvious, like the prohibition on shipping
flamable liquids, guns, explosives, etc, but others
may not be quite as obvious.
As all items are shipped by air, Ebox adheres to the TSA
prohibited items list that you would find on any normal
domestic or international plane flight. Plus other things
are restricted specifically by Panama customs.
Please see our list of
for more details.
Yes. Items sent to the Miami address can incur extra charges,
especially if they are heavy (over 60lbs), or large (over 48 inches
in any single dimension, or the sum of their sides is greater than 92 inches).
Items shipped via our service may be charged a
dimensional or volumetric weight which is calculated by multiplying the
three dimensions, in inches, and then dividing them by a factor,
366, to come up with the weight in kilograms.
So a package, for example, that has a TV antenna, that is 4x4x48 inches
might only weigh 1kg, but would be assessed a dimensional weight of:
(4 * 4 * 48) / 366 = 2.09 kilograms
In addition, if an item arrives in Miami in damaged packaging,
or in damaged condition, then it may need to be repackaged for shipment.
In this case you will be notified and asked to approve the costs of
Am I responsible for prohibited or damaged items that arrive in Miami?
Yes. We cannot accept responsibility if a prohibited or damaged
package arrives in Miami.
If a prohibited item cannot be shipped to Panama, you may have the
option of having it reshipped at your cost to another address
in the USA. In all cases, there is a charge for this service,
including if you request that we have it returned to the vendor.
The re-shipping is pricy, via Fedex, and we recommend strongly that you
avoid sending prohibited items to Miami.
If an item arrives in Miami in damaged packaging, or the item itself
is damaged, we will notify you and work with you to resolve the problem.
If the item can be re-packaged in Miami, then, with your confirmation,
for a service charge, we will have it repackaged for shipment.
For example, if there is a shipment of 4 bottles of olive oil, and
it arrives in Miami with damaged packaging, leaking olive oil, but
three of the bottles are still good, you may elect to have it
repacked and the three bottles sent on to Panama, at your cost.
Note that Miami accepts, and signs for, everything that
arrives at the door, and packages cannot be automatically (or
inexpensively) returned to the vendor, even if they are damaged.
Any packages that need re-shipping from Miami to an address within
the USA require special handling and extra costs will be incurred.
How do I send a document or package to the USA or some other country?
We offer reliable and secure air courier shipments to the USA, or
virtually any other country in the world, via Fedex, DHL,
Which is better, Fedex, DHL, or UPS?
The shipper you choose is up to you. Each may have certain
advantages, depending on the objects you are shipping and the
destination you are shipping it to. We note that Fedex is usually
the least expensive alterative for documents and packages under
1kg, but that, at 1kg+, DHL becomes the more attractive alternative
in a lot of cases.
How much does it cost?
The prices vary by the courier chosen, the object being shipped
(it's weight, mostly), and the destination being chosen. The
prices fluctuate slightly from month to month based on fuel prices,
but generally stay the same relatively, between couriers.
Please come by the office with the item you are shipping
for an exact quote.
How long will it take?
Using an air courier from Bocas adds about one day to what you
would get if you walked into the fedex/dhl/ups office in Panama City
and shipped the same item. We put the packages on the plane to
Allbrook airport each day, the next day they are picked up by the courier.
We normally tell our clients to allow 4 working days to the USA
Are there any restrictions on the kind of things I can send?
Yes, there are restrictions on what can be sent via Fedex, DHL,
and/or UPS. The restrictions vary by courier and destination
country, but a rough idea can be had by looking at our list
of prohibited items.
Note that shipping documents is completely
different than shipping items, and does not generally require
any customs forms.
What other documentation might be needed?
Please note that you are doing an international shipment.
As such, except if you are shipping documents,
you are making a customs declaration
for each package you ship, both for the export from Panama,
and the import into the destination country. This means,
at a minimum that we will have you sign a pro-forma
invoice for your items, that we will create for you when
we ship your item.
Other, specific, documentation may be required for certain
items, including, but not limited to, medicines, plant
or animal matter, electronics devices, clothing, and so on.
We will help you prepare this documentation as necessary.
I cannot find my Fedex, DHL, or UPS item in the online tracking system. Where is it?
Tranquilo! ... Usually this means you have to wait another day or so.
Sometimes the packages are not entered into the online tracking system
by the courier immediately (or the website is not updated immediately).
We have seen cases where the package did not show up in the courier's
online tracking system until after they were delivered!
We check on each and every package that we have sent via Air
Courier, every day, ourselves, in the office, until we see that it
is safely in the courier's online tracking system and delivered
to the appropriate destination.
Our reputation, as well as your needs, are on the line with
every package you ship via us, and so we take outbound air courier
shipments very seriously!
Plans and Accounts
What mailbox plans do you offer?
By default, we offer the no obligation, "Occasional" account,
described above at and with our recent
occasional pricing announcement.
But for clients who use our service regularly, they may save money
by using one of the following 'regular' monthly plans:
||No monthly fee!
$20/kilo, prorated by weight
Documents under 1/4 kilo rounded up to nearest dollar.
Minimum pickup of $4/$5
||1 kilo per month
||2 kilos per month
||4 kilos per month
||8 kilos per month
So for instance, if you decide that you don't want the obligation of
a monthly payment, you can still have that important boat part,
or document, sent to you ... you just pay a little bit more. As an
"Occasional Client", you pay a minimum of $4.00 for a
single regular letter sized envelope, or $5.00 for a single manilla envelope
upto 1/2 lb. Anything over 1/2 lb is prorated at $20/kilo (which is about $9.06/lb),
so, for example you would pay about $18.12 to have a 2 pound package shipped
to you here in Bocas.
However, if you use our service more than a few times, then it may be to your
advantage to sign up for one of our monthly plans.
Pick the plan that works best for you!
What are the advantages of having a regular mailbox?
"Regular Clients" with monthly plans save money two ways.
First of all, they don't pay the $4/$5 minimum pickup fee, nor the
'rounding up' of letter/envelope prices. ALL of their mail is
prorated at the per/kilo price, period.
Secondly, the price per kilo drops
substantially for "regular" clients.
So, for example, with our Plan 'B', which includes 2 kilos per month,
and additional kilos at $15.00/kilo, if you receive a 4 lb box and
10 letters each month, having the plan would save you over $65 each
month compared to an "Occasional Client" without the plan!
Note that you can, if you wish, sign up for an "occassional account",
right now, today or tonight, on this website, get your custom Miami
mailing address via email, and begin to immediately order things online, from ebay
or the internet vendor of your choice, today, tonight, or in the next few days!
If you wish, you can then stop by our office at your convenience and
sign up for a monthly plan, as long as you do so before the
items arrive, which usually takes about 2 weeks (one week from the vendor
to Miami, and another week from Miami to Bocas).
What is the minimum commitment if I sign up for a plan?
There is a minimum commitment of 3 months. We will
ask you for a three month deposit when
you sign up for the plan. You cannot change, or cancel, your
plan during this three month period.
This 3 month commitment is also re-applied when you
change plans. If you change from plan A to plan B, for instance,
you will have to wait three months before changing your plan
again, or canceling your account.
The only exception to the 3 month commitment is for "occasional
clients". If you have not signed up for a regular monthly plan
before, then you may sign up for one AT ANY TIME. You will need
to pick up and pay for any packages that are already in the office,
or enroute, at the $20/kg "occasional" price, but will subsequently
be billed at the price of the plan you signup for.
Note that your deposit will be retained until you close your account,
and you will still need to pay your monthly bill each month!
How do I signup for a regular plan with a monthly account?
I don't see it anywhere on this website!
At this time the website is not built to register new users
as other than "occasional" clients, at the $20/kg price.
In order to sign up for a regular monthly account,
you will have to come by the office to sign a contract
and make the initial 3 month deposit.
In certain cases we may be able to handle your request
to sign up for a regular montly plan by email,
IF you can sign and return the account contract via
fax or scan/email, and can make the initial deposit to us
online via Paypal. Please
contact us for more information.
In the future I hope to modify this website so as to
allow you to directly sign up for a regular monthly
How does the monthly billing cycle work?
This is an important question, and it is important that regular
clients understand the answer.
As a regular client with a monthly account, you do not
pay anything when you pick up your packages. You just
stop by the office, sign for them, and away you go!
On the last day of each month, we total up your bill, and
print a monthly statement and put it in your box.
If you have a credit balance going into the billing cycle, then
any funds on account, as available, are
used to pay your bill, before we print it.
At that point in time, we also upload your monthly statement to
this website (see your Accounts page,
if you have a regular account), and we hope to soon also be sending
it to you via email.
On the 1st day of the following month, your bill for the
previous month becomes due and payable. We strongly
prefer if you pay your bill with the 1st 15 days of the
Can I pay for my account in advance?
Yes lol! You can pay as much "ahead" as you wish, and we will
do all of the accounting, to the "T", for you.
Please note that your initial deposit remains on file, and
is not applied against your bill.
Apart from that, we use any credits sitting in your account
to pay your bill each month. So you can add to that at any time you wish.
For example, you can approximate what it might cost, for instance,
to keep your account paid up for 6 months, and place that on deposit
with us, but the actual amount you are billed depends on how much
you use the service, so the amount you give us might not last
In all cases, we will always be scrupulously honest with your
money, and will do our best to keep you informed of your account status,
but it remains your responsibility to ensure that your account
is paid up to date!
Do you have an automatic billing plan?
No. Effective August 15, 2013 we have eliminated our automatic payment plans
However, it is fast and simple to pay your bill online, on this website.
Just go to your Account page,
and click on the Make Payment button near the bottom of the page.
What other services do you offer?
Mail Boxes Etc Bocas Del Toro
focuses on getting your important packages to and from Panama
and Bocas Del Toro, as quickly, and cost effectively as possible.
As of January 1, 2015, we no longer offer general photocopying,
printing, or other services, except to our clients in
support of shipping and receiving items in Bocas Del Toro.
Can you help me Print, Sign, and Fax a document?
Yes The exception to the rule is that we will help
you if you need to Print, Sign, and Fax a document.
If you can get to your web-based email from one of our in store computers,
or bring the document in on a stick or CD/DVD, we can print it, have you
sign it there in the office, and we can fax it a specific telephone
Sorry, but we do not offer incoming FAX services.
Can I intercept, re-route, or refuse an individual package via the Miami address?
Generally speaking, the answer is No. It is beyond the scope of the
system to stop a package in transit or intercept it at any point and re-route
it to another address.
You are responsible for everything that is sent to your Miami address.
Likewise, you must pick up everything in the office when you pick up anything.
We do not allow for partial pickups by clients. You cannot "pick and choose"
what mail you wish to receive and pay for.
Therefore we recommend that you be very careful who you give this address
to and what you decide to have shipped there.
Do you offer package consolidation or repacking services?
No. In essence, the Miami mailing is a courier service, like the
US Post Office, or Fedex, and does not do any kind of package consolidation
or repackaging. What is sent to the address is sent on to Panama.
It is your responsibility that items that arrive in Miami are well packed
for international transport with proper customs documentation.
Can I have something shipped to Bocas COD (Cash on Delivery)?
No. We do not accept COD (Cash on Delivery) shipments.
You must pay for the item and the shipping to Miami before
it ever enters our system.
I only have cash. Will you buy things for me on the internet?
No. Unfortunately, for better or worse, at this time,
MBE Bocas does not provide this service for our clients.
In order to buy things on the internet, generally, you will
need a credit card, paypal account, or some other way to
pay for the items yourself.
Can I receive a DHL, Fedex or UPS shipment at MBE Bocas?
No. At this time MBE Bocas Del Toro is not
an official DHL, Fedex or UPS destination.
PLEASE DO NOT ATTEMPT TO SEND ITEMS DIRECTLY TO MBE BOCAS DEL TORO via DHL, Fedex, UPS, or any other courier!!!.
MBE Bocas Del Toro ACCEPTS NO RESPONSIBILITY for items you attempt to
ship directly to Bocas Del Toro via DHL, Fedex, UPS, the Panama Postal Service,
or by any other courier, vendor, or service.
If you attempt to send a package directly to Bocas Del Toro, it will most
likely get stuck in Panama City and it will be YOUR RESPONSIBILITY
to contact the courier (DHL/Fedex/UPS,etc) in Panama City and arrange for the
transport of the package to Bocas.
Having said that, the best way to receive a Fedex or UPS shipment
to Bocas Del Toro, is to have it shipped to your
custom Miami mailing address, that you establish
with us by signing up
for an "occasional account" or opening a
regular account with us.
Can I receive a document or package from Panama City or somewhere else in Panama?
No. Sorry. At this time we do not deal with domestic
mail or any other forms of delivery within Panama.
How do I get a large or heavy item here from the USA or another country?
The eBox Logistics system
is geared towards smaller, air frieght packages. Any single package over about 60lbs
or 72" in any dimension is too big or heavy, generally, to be transported
via this system.
MBE Bocas does not currently offer any other forms of shipping.
At this time there is at least one company in Bocas, Power Buy Group,
that rents space on shipping containers from Miami, and there are a
number of other services in Panama City that can help you with your
larger freight needs.
Can you do "Ship In Transit" customs clearances?
No. At this time we do not do "ship in transit" customs clearances.
All items entering Panama via MBE Bocas Del Toro are assessed at regular
What are the typical customs fees for things?
The typical customs duties and taxes run between 7 and 22 percent,
depending on the classification, by Panamanian customs, of the items
in the packages. We make no profit on customs fees and merely pay
them for you ahead of time so that you can pay us back when you pick
up your package(s).
There are no customs charges on packages
containing items with a total value under $100.
For packages over $100 in value, Panama Customs always
charges a 7% ITBM tax and a duty amount between 0 and
15% of the value, depending on the classification of the item.
Currently, high tech items like computer are coming in with
0% duties, but are still required to pay the 7% ITBM Tax.
Clothing, on the other hand is currently being assessed a 15%
duty, in addition to the 7% ITBM tax. It's very complicated
and apart from the above two classifications, we really never
know what will be charged until the item arrives in Panama and
is inspected by Aduana at Tocumen airport.
There can also be additional levies for things over $2000 in value,
luxury items and so on, but we don't see those very often.
We also charge a $3 service fee for filing the forms necessary
for your items to clear customs. Therefore the total customs
charge, duties, taxes, and fees, are about $3 plus between 7 and 22
percent of the value of the items for items over $100 in value.
Can you give me an exact quote of what it will cost to receive my package?
No. We can tell you precisely how much you will pay for
the weight (the shipping) of the item, but when it comes
to customs fees, we never
know until the package gets to Panama what it will cost.
The only other thing to note is that we, MBE Bocas Del Toro,
do not make any profits on customs fees, taxes, or duties.
We pay these costs as they arise, and you pay us back for them
when you pick up your package (or pay your bill as a "regular client").
You have our word on that we will not profit from customs
fees, taxes, or duties. This makes sure that it is in our interest
to eliminate or minimize those costs for you ... so you'll use the
What documentation might I be required to provide?
If you ship, or plan to ship any food, food supplments, medicine, drugs
or any other items that are intended to be consumed by humans, please see this
Important Note regarding AUPSA Clearances
At a minimum, we may ask you to provide an original invoice
or packing slip from the vendor you purchased the items from,
or that you create yourself, as an official declaration of the value
This is not only true for any items you purchased new
from an internet vendor on ebay, but is also true for any
used items you may be personally shipping, or someone
may be shipping to you on your behalf, or any gifts
you receive at this address.
Regardless of the nature of the package, it is viewed as
an import to Panama, and will be scrutinized by Aduana at
Tocumen airport, and may require an invoice or packing list.
If you are shipping used items to Panama, be
sure to include (or have your mom, friend, or agent include)
a packing list (in the package) with a reasonable declaration
of the value of the items in the package. The value does not have to be
the retail value of the item, but it must be reasonable.
And be sure to indicate clearly on your packing list that
the items are used if they are so.
If such an invoice or packing list is not in the package
when it arrives at Tocumen airport, then it is very likely
we will be contacting you, asking you to provide one, via
Other types of shipments may require additional documentation.
Of particular note, prescription medicines typically
require a copy of the prescription, made out to the
addressee on the package. Any live plants or seeds
must be accompanied by a valid export certificate,
available from the United States or other customs services.
Other kinds of specialized shipments may require other
documentation. If you are not sure, please consult
our prohibited items
list, or call us, send us an email, or stop by the office.
If you are shipping an item from the USA or another NAFTA
country, and wish to include a certificate of origin, please
note that Panama Customs prefers you use a specific spanish language
version of the COO form. This form is available by clicking on
the following link:
Panama version of NAFTA Certificate of Origin Form
I did not receive a package I was expecting, can you find it?
The short answer is "usually". If it arrived at the Miami
address, we can usually locate and retrieve it, even if it
was otherwise mis-addressed to another name, or is missing or
addressed to the wrong PTY Number.
But it really helps if you have a tracking number!
Why do I need a tracking number for things sent to Miami?
If an item is shipped, and you are looking for it, the first
thing is to ensure that it made it to our facility in Miami.
The tracking number allows you to verify that the vendor
shipped it, and that we recieved it.
Please note that our facility in Miami accepts and signs for everything
that arrives there, regardless of who it is adressed to.
If an item arrives in Miami, and it is missing your unique
then there is still a chance that they can connect
the package to you via your name. They will compare the
name on the package to all of the MBE clients in Central America.
If your name happens to be unique, and is found, exactly as spelled,
in the database, then they will forward the package to your
However, if the PTY number is missing, and there is more than
one person with your name, or it's slightly mispelled or different
on the shipping label, then they cannot forward the package from
Miami, and they hold it in retention.
We (MBE Bocas Del Toro) get a list, by email, of about 100-200
such retained items each day. So, each day, we go through that list,
by hand, and look for any names that seem familiar, or to find specific
pacakges that we might be looking for. It's a slow and laborious process
and subject to error.
If we have a tracking number, on the other hand,
we can easily search that list for the tracking number, and
positively, and quickly identify that
package as yours and get it moving again!
So, we always recommend that clients get tracking numbers for
the items they ship to Bocas, particularly if the item is expensive,
or important (credit cards, passport applications, etc)!
Is there a limit on the time my items can stay in your office if I don't pick them up or contact you?
If we don't hear from you, and you don't pick your package up within
60 days, MBE Bocas Del Toro reserves the right to dispose of your
package as it sees fit.
This is not as bad as it sounds, though. As long as you call us
at 760-8230, contact us via email, or
via this website, or stop by the office and tell us about your travel
plans, let us - know when we can expect you - we will hold your packages,
basically, as long as you want.
But a fair number of people apparently sign up for the service,
receive one or two things, or end up receiving magazines, catalogues,
and/or junk mail for years, and never stop by to pick it up (or pay
for it) or contact us in any way.
So we reserve the right to clean our office every so often!
Just call us or email us and it won't be an issue!
Likewise, it is worth noting that in the case of the "retained
mail" (lost items) described
above, that eBox Logistics in Miami has a policy of destroying
unclaimed mail after 60 days.
What is a PTY number?
Your PTY Number is part of your custom
address in Miami, and is also your account number
with us, whether you are an occasional client
(with no monthly fees or obligations), or a regular
client (who pays a monthly fee for a physical box
and lower per-kg prices). For example, in the following
225NW 114th Ave, Unit 1P
Miami, FL, 33192-4177
The PTY Number is 'PTY 98989', and is very important.
The 98989 portion identifies a particular client (you),
and the PTY itself says to send the package to Panama
(PTY is the airport code for Tocumen International
Airport in Panama City).
Please also note that as of August 1, 2015, our zipcode changed
to 33192-4177. Please use the new zipcode if possible. If you have
a problem using the new zipcode, you can also try it without the the
4177, or you can still use the old zipcode 33172-4177, which will
continue to work, with our without the 4177.
What is a Guia?
Each package that arrives in Miami is assigned an
unique internal tracking number that we call a guia.
"Guia" is the spanish word for guide.
Given the guia of a package, regardless if the package has
a tracking number from the original shipper, we can
identify and track your package as it makes it's way
through the Ebox/MBE system from Miami to Panama.
We will sometimes refer to the guia of a package
in an email to you, so that we know we are talking about
the right package.
Can I send a document or package to Panama City or somewhere else in Panama?
Sorry, but no, you cannot send documents or Packages
within Panama at this time, at least not through MBE Bocas Del Toro,
although this may be a service we decide to add at a future time.
The public Panama Post Office is located in Bocas Del Toro,
exactly one block west, on the next corner over, from our office,
and they sell stamps, and will accept your post cards or
other mail for Panama or for international delivery, as the case
Why don't you use the Panama Postal System?
We do not utilize the Panama Postal Service
in our business operations, because we have found the
service to be highly unreliable with regards to timing
and delivery. Packages have disappeared, and/or appeared
months, or even years late.
A funny story happened a while back, around March. A woman came in
the store and said she had just received a Christmas card via
the Panama Post Office. I thought to myself, "that's not too
bad, a couple months", and then she said "it's from the previoius
year!" and we both broke out laughing :-)
Are there any other places I cannot send packages?
Besides our restriction that we do not ship within Panama,
there are some obscure limitations on places that you cannot send
Fedex, DHL, or UPS shipments to, some very small out of the way countries
or locations that these services will not deliver, or for which
they have a surcharge for out-of-the-way delivery.
Otherwise, basically you can ship from Bocas Del Toro to
any civilized place in the world, including the nearby countries of
Costa Rica, Honduras, Mexico, etc, as well as certainly including the USA,
Canada, South America, Europe, Asia, and so on.
How do I ship a large or heavy item to the USA or someplace else?
We are not aware of any generalized services that offer shipping
of large or heavy items from Panama to the USA or, or any
where else, for that matter. Though there are services specifically
tailored to helping ex-pats get items to Panama, we don't know
of any that go the other direction. Our recommendation
would be to check in Panama City, which hosts a large port facility,
or Colon, both of which probably have a variety of heavy freight
What happens if I forget to make my regular payment(s)?
Your payment is due by the 15th of each month. If you don't
pay it sometime within that month, at the next billing cycle,
the amount from the previous month will be considered "overdue".
We will tell you so on your statement, and/or may send you an
email to remind you.
It is a standing policy that any accounts that are overdue
must be paid up before clients may pick up any more mail!!
If you then don't pay us, or contact us in some way, again
for yet another month, at the next billing cycle,
we will again say so on your statement, and/or send another
email and/or call you on the phone to remind you.
If a third billing cycle passes and you do not contact us,
and/or pay us any past due amounts, we will make one last
attempt to get ahold of you via email or telephone. If we fail
to contact you within the first few days of the following
month (the third month since we heard from you or you paid
us), we will close your mailbox, suspend further service
from Miami, and hold your mail in accordance with our other policies.
Can I close my regular account today?
The basic answer is no. We require, per your contract,
at minimum, 30 day notice in writing in order to
close an account. This has to do with the billing cycle and
the fact that we cannot give you a final bill in the middle
of the month.
In addition, newly opened or changed accounts cannot be closed
for 3 months after the initial opening or last "plan" change.
This policy is to keep people from abusing the accounts ...
from signing up for accounts just to get better rates for one
What are your electronic privacy policies?
is more completely laid out on a separate webpage, but generally speaking,
we will do everything in our power to protect your private information.
We will not give your email address or phone
number to a third party for any reason, with the
one exception that we have to give
your email address to the main Mail Boxes Etc office in
Panama City (Central America), in order to register your
As a result, you may receive occasional emails from
www.mbe-centam.com or a website called "el mundo tu mall".
It is easy to de-subscribe from these pages, by clicking
on the links at the bottom of any emails they send you.
Otherwise, we will not give your email address to
anyone. Also, just for the record, any financial information
like credit card numbers or your account status, will be treated
with even more confidentiality, and only utilized in strict
accordance with your requests for automatic billing,
and in agreement with your service contract.
We, MBE Bocas Del Toro, reserve the right to send you
emails informing you of your account status and/or policy
changes. We will provide opt-out technology, via this website,
at some point in time, for other emails including the once-a-month
news letter, and/or package notification emails.
Are your policies, plans and services subject to change?
Yes, our policies, plans, and services are subject to change.
We reserve the right to change any of our in-store prices or
services such as copying, laminating, and so on, at any time.
We reserve the right to introduce new mail service plans,
and to change the available plans for potential clients at
any point in time.
For clients with regular monthly accounts, we reserve
the right to change the account pricing, per kilogram prices,
weight cutoffs, and/or plan availability, with a written notice
of not less than 60 days, in writing, in your box, and/or
accompanied by an email. For newly signed up, or recently changed
clients, as per your commitment, we also commit to not changing
our pricing structure for your account for the duration of your
initial commitment, and 30 days thereafter.
We reserve the right to change our occasional client pricing
plan at any time, subject to 30 days notice given on this website,
and via other marketing materials available in our office or
elsewhere on the internet.
In all cases, this means that we will not change our
prices for anything you have previously shipped ...
anything that is in the pipeline ... and will give you, basically,
enough notice to make up your own mind if you want to
continue to utilize our service.
If you are unsatisfied at any point in time with our pricing or policies, you may,
as a "regular client", cancel your account with 30 days notice,
or as an "occasional client", simply cease to utilize our service.